The rules that hold both sides to account.

These Terms of Service form a binding agreement between you (“you”, “customer”, “user”) and SoftSight Private Limited (“SoftSight”, “we”, “us”), a company incorporated in India and operated from New Delhi. By accessing softsight.ai, applying for the beta, requesting a demo, subscribing to the newsletter, or using AI Project Manager or SurveyGuard, you agree to these terms. If you don’t agree, don’t use the service.

For general inquiries unrelated to a specific contract, email info@softsight.io.

If you’re accepting on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” then refers to it.

• Service. The SoftSight marketing website, the AI Project Manager (AIPM) platform, the SurveyGuard fraud detection product, the beta program, and the newsletter.
• Customer data. Data you upload, submit, or generate through the service — including supplier quotes, project metadata, and respondent telemetry processed by SurveyGuard.
• Order form. Any signed order, statement of work, or written confirmation (including email) that names a fee, scope, and term.
• Beta program. The AIPM Cohort 01 pilot or any feature, product, or capability we label “beta”, “preview”, or “early access”.

The service is designed for market research professionals operating in a business capacity. You must be at least 18 years old and able to enter a binding contract under the law of your country. We may refuse, suspend, or terminate access for any individual or organisation whose use we reasonably consider harmful to the integrity of research data, to our customers, or to the network of suppliers and respondents the service depends on.

Where you create an account, you are responsible for keeping credentials confidential and for all activity under your account until you tell us otherwise. Notify us at security@softsight.io as soon as you suspect unauthorised use.

You may use the service for its intended purpose: running, monitoring, and improving market research fieldwork. You may not:

• Resell, sublicense, or provide the service to a third party as a managed offering without a written reseller agreement;
• Reverse engineer, decompile, or attempt to derive source code, model weights, or detection logic from the service;
• Use the service to build, train, or benchmark a competing product;
• Scrape the marketing site, the platform, or the reputation network in volumes or patterns inconsistent with normal use;
• Submit content that is unlawful, defamatory, infringing, malicious, or that violates the rights of survey respondents;
• Interfere with, probe, or test the security of the service except under our published vulnerability disclosure policy (see the Security page);
• Attempt to circumvent, weaken, or selectively disable SurveyGuard’s detection layers for your own respondents or anyone else’s.

We may suspend access immediately, without prior notice, where continued access poses a security, legal, or data-integrity risk. We’ll explain the reason in writing as soon as practicable afterward.

SurveyGuard’s fraud detection thresholds are not configurable downward for commercial reasons. We will not soften detection to improve completion rates for high-spending customers, we will not sell access to the reputation network in ways that undermine its integrity, and we will not exempt named suppliers from the rules that apply to everyone else. This is part of what you are buying. Any term, side letter, or verbal assurance that purports to override this section is void.

Fees, billing frequency, currency, and term are set out in your order form. Unless your order form says otherwise:

• Invoices are payable net 30 days from the invoice date;
• Fees are exclusive of GST, VAT, and other applicable taxes, which you pay in addition;
• Late payments accrue interest at 1.5% per month or the maximum permitted by applicable law, whichever is lower;
• We may suspend the service if an undisputed invoice is more than 30 days overdue, after giving you 7 days’ written notice;
• Fees paid are non-refundable except where these terms or your order form expressly say otherwise, or where required by law.

We may change list prices for new orders or renewals on 30 days’ notice. Pricing on an existing order form does not change mid-term.

Beta features and the AIPM Cohort 01 pilot are provided on these terms, subject to the additional points in this section. Beta access may be free, discounted, or paid — your order form will say which.

• Beta features are still in development. They may change, break, or be discontinued without notice;
• No service-level commitment applies to beta features, even where a paid SLA applies to the rest of your subscription;
• You agree to give us reasonable, structured feedback on the bi-weekly cadence agreed in your beta application, where applicable;
• Either party may end beta access on 14 days’ written notice. Where you’ve paid a beta fee, we’ll refund the unused portion pro rata;
• Feedback you provide may be used by SoftSight to improve the service. We won’t attribute feedback to you publicly without asking first.

Your data is yours. You retain all rights, title, and interest in customer data. You grant SoftSight a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use customer data solely to provide, secure, and improve the service for you.

Aggregated and de-identified data. We may produce aggregated, de-identified statistics from customer data — for example, fraud-rate benchmarks across the network or supplier performance distributions — and use them for product improvement, research, and the reputation network. Aggregated outputs will never identify you, your projects, your suppliers, or any individual respondent.

Our IP is ours. The service, including the platform, the detection layers, the reputation network, the user interface, and our documentation, is owned by SoftSight or our licensors. Nothing in these terms transfers ownership to you. You receive a non-exclusive, non-transferable right to use the service during the term, for the purpose stated in your order form.

Personal data. Where the service processes personal data on your behalf — for example, respondent identifiers passing through SurveyGuard — that processing is governed by our Data Processing Agreement, which becomes part of these terms when you sign it. The DPA controls in the event of any inconsistency with this page.

We aim for high availability of the platform and respond to support requests during business hours (IST). Specific uptime targets, response times, and incident credits, where they apply, are set in your order form or accompanying service-level schedule. The marketing site, the newsletter, and beta features carry no uptime commitment.

Planned maintenance windows will be communicated in advance where reasonably possible. Emergency maintenance may occur without notice; we’ll explain what happened afterward.

We warrant that the service will be provided with reasonable skill and care and will materially conform to its documentation during the term of your subscription. We warrant that we have the right to enter into this agreement and to grant the licences set out here.

To the maximum extent permitted by law, and except as expressly stated in these terms, the service is provided on an “as is” and “as available” basis. We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that SurveyGuard will detect or block every fraudulent respondent, nor that AI-generated outputs (such as parsed quotes, draft negotiations, or summaries) will be error-free; you remain responsible for reviewing AI outputs before acting on them in client-facing decisions.

Nothing in these terms excludes any warranty or right that cannot lawfully be excluded under Indian law or, where applicable, under the law of your country.

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility;
• Each party’s total aggregate liability under or in connection with these terms is capped at the fees you paid SoftSight in the twelve (12) months preceding the event giving rise to the claim;
• Where no fees have been paid (for example, on the free tier of the marketing site or a free beta), each party’s total aggregate liability is capped at INR 50,000.

The caps and exclusions in this section do not apply to: (a) your obligation to pay fees; (b) either party’s indemnification obligations; (c) breach of confidentiality; or (d) liability that cannot be excluded under applicable law (including, where relevant, liability for death, personal injury caused by negligence, or fraud).

By SoftSight. We will defend you against a third-party claim that your authorised use of the service infringes that third party’s registered intellectual property right, and will pay damages finally awarded or agreed in settlement, provided you tell us promptly, let us control the defence, and cooperate reasonably. If we believe a claim is likely, we may modify the service, obtain a licence, or terminate the affected subscription and refund the unused portion of pre-paid fees.

By you. You will defend us against a third-party claim arising from (i) your customer data, (ii) your use of the service outside its intended purpose or in breach of these terms, or (iii) your violation of applicable law in connection with the service, and will pay damages finally awarded or agreed in settlement, on the same procedural conditions.

These terms apply for as long as you use the service. Paid subscriptions run for the term set in your order form and renew automatically for equal periods unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate immediately for serious breach (for example, attempts to circumvent SurveyGuard’s detection layers, infringement of our IP, or unlawful use of the service).

On termination: (a) your right to use the service ends; (b) we’ll make customer data available for export for 30 days, after which we may delete it; (c) any fees accrued before termination remain payable; (d) sections that by their nature should survive (IP ownership, confidentiality, liability, indemnities, governing law) survive termination.

These terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the next paragraph, the courts of New Delhi have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the service.

Before commencing court proceedings, the parties will attempt in good faith to resolve any dispute by senior-level negotiation for at least 30 days, except where injunctive relief is required to protect intellectual property, confidentiality, or detection integrity. Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law in your country of residence.

We may update these terms from time to time. The effective date at the top of the page always reflects the most recent revision. For material changes that affect paid customers, we’ll give at least 30 days’ notice by email to the contact on your account; if you don’t accept the change, you may terminate the affected subscription without penalty and receive a pro-rata refund of pre-paid, unused fees. Continued use of the service after a material change takes effect counts as acceptance.

• Entire agreement. These terms, together with any signed order form, MSA, and DPA, are the entire agreement between us on this subject.
• Order of precedence. Signed MSA > signed DPA > signed order form > these terms > product documentation.
• Assignment. You may not assign these terms without our written consent. We may assign in connection with a merger, acquisition, or sale of substantially all assets.
• Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Severability. If any provision is unenforceable, the rest of these terms remain in effect.
• No third-party beneficiaries. These terms are between you and us; no one else has rights under them.
• Notices. Legal notices to SoftSight should be sent to legal@softsight.io. We’ll send notices to the email address on your account.

Questions about these terms, requests for an MSA or DPA, or anything that needs a human in the loop: legal@softsight.io. For privacy questions, use privacy@softsight.io. For security reports, use security@softsight.io.