Real problems, not theoretical ones
Every feature on our roadmap started as someone’s 11 PM Slack message. We don’t invent demand — we build for pain we’ve felt personally.
Careers · We’re hiring
Build the tools you
wished existed
when you ran fieldwork.
SoftSight is built by people who have lived inside the workflow we’re replacing — supplier emails, gut-feel negotiation, re-fields you only caught after the client did. If that sounds familiar, we want to talk.
Remote-first · Global · Founding-team access
Why SoftSight
Six reasons people stay
after they join.
Operators-first culture
Half the team comes from inside MR agencies. The other half learned by sitting next to PMs for six months before writing a line of code.
Small team, large ownership
You will own a surface area, not a ticket queue. Decisions get made by the person closest to the customer — usually you.
Remote-first, async-default
Two synchronous rituals a week. Everything else is written. We hire from anywhere we can pay fairly and run a clean tax footprint.
Honest about the stage
Pre-revenue founders pricing, public roadmap, no fake metrics. We’ll tell you what isn’t working before you ask.
Time you can defend
We protect deep work. No meetings on Wednesdays. No expectation of evenings or weekends. Burnout is a strategy failure.
Open roles
Four roles open today.
The same review for all of them.
Whichever role you apply for, you’ll be asked to complete a short Process Knowledge & Best Practice Review after the application form. It’s the same review for every role — it lets us calibrate the conversation to your real experience.
- SupplyRemote · UK / EU / US· Full-time · Leadership
Head of Supply
Own the supplier side of the platform end-to-end — network strategy, commercial terms, panel onboarding standards. You’ve sat on both sides of the RFQ and know where the margin actually lives.
Apply for this role - OperationsRemote · UK / EU / US· Full-time
Senior Project Manager
Lead a portfolio of cohort agencies through onboarding, the first three studies, and the messy edges in between. Half-customer-success, half-product-feedback.
Apply for this role - EngineeringRemote · Global· Full-time
Implementation Engineer
Wire up survey platforms, supplier networks, and SSO. You will be the first technical voice every new cohort agency meets — and the one they trust by Week 2.
Apply for this role - CustomerRemote · UK / EU· Full-time
Customer Success Manager
Own the relationship from Week 3 onward. Read product usage like a daily newspaper. Spot churn three months before it happens. Talk to humans, not dashboards.
Apply for this role
How we hire
Four steps. No assignments,
no whiteboard riddles.
01
Apply
Five-field application form. Tells us who you are and the role you’re targeting.
02
Process Knowledge Review
30–40 minutes, on screen, right after the form. Real operational questions — no trick puzzles.
03
Reply within 5 days
Every applicant gets a real human reply — yes, no, or ‘we’d like to talk more.’
04
Two conversations
One with a peer in the role. One with a founder. Usually inside a week of each other.
Apply
Two steps. Same review for every role.
After you submit this form, you’ll be taken straight to the Process Knowledge & Best Practice Review — 38 questions across 7 sections. It’s genuinely how we calibrate the role. There are no trick questions. Save your progress isn’t supported yet, so set aside 30–40 minutes.
- Reviewed by the founding team
- Replies in 5 business days · always
- Same review whichever role you apply for
- If we don’t move forward, you get an honest reason
Careers FAQ
Six questions we hear most.
Something missing? Email us directly — we answer ourselves.
careers@softsight.ioWhy does every role require the same review?
Because operational fluency is what we hire for, across the board. Engineers who’ve never read a supplier email build the wrong abstractions. CSMs who’ve never reconciled a study don’t spot the right churn signals. The review calibrates the conversation — it’s not pass/fail.
How long does the review take?
30–40 minutes. There are 38 questions across 7 sections — operational scale, RFQ & quoting, supplier onboarding, live monitoring, CPI & pricing, data quality, and reconciliation. Most are multiple-choice; a few are short open responses.
What if I haven't worked in MR agencies before?
Answer honestly. We’d rather see ‘I haven’t done this’ than a guess. Several team members joined from adjacent industries — what matters is how you reason about operational problems, not where you learned to.
Can I save my progress on the review?
Not yet — that’s on the roadmap. For now, please set aside an uninterrupted block before starting. If your browser crashes mid-way, email us and we’ll send you a fresh link.
Is the role remote?
Yes. Every role on this page is remote-first. We have small clusters in London, New York, and Bangalore but no expectation of being in any of them. We pay fairly for your local market.
What happens to my application data?
Stored encrypted, accessed only by the hiring team, deleted after 12 months if we don’t hire. Your review answers are never published, never shared with other applicants, and never used outside the hiring conversation.
Open roles · Reviewed weeklyBuilt for people who’ve
Built for people who’ve
lived inside the workflow.
If supplier emails, gut-feel CPI, and 11 PM reconciliations are things you’ve felt in your shoulders — start the application. Twenty minutes from now, you’ll be talking to us in your answers.
Reviewed by the founding team · 5-day reply